Refund Policy

1. The guarantee

If your application isn’t approved during our review, we refund your entire payment — $129 or $179, whichever you paid. Not a credit, not a partial amount: the full fee, back to your original payment method.

You’re also entitled to a full refund if you cancel before we begin preparing your paperwork, or if we’re unable to prepare your application for any reason.

2. How to request a refund

When an application isn’t approved, we start the refund ourselves — you don’t need to ask. For cancellations or anything else, email support@handicapparking.org with your order number. No forms, no phone-tree, no “retention specialist.”

3. How long it takes

We issue refunds promptly, and they typically appear on your statement within 5–7 business days, depending on your bank or card issuer. If it’s been longer than that, contact us and we’ll chase it down.

4. What’s non-refundable

Nothing hidden. The one thing we can’t refund is money we never received: if your state charges its own fee to issue a placard, you pay that directly to the state, and any refund of it is between you and the state.

One honest boundary: the guarantee covers our review of your application, not your state’s decision. Once your application is approved and your completed permit package is delivered, our service has been performed — we can’t refund based on what your state’s motor-vehicle agency later decides, because that decision was never ours to make. If something goes wrong with your submission, contact us anyway; we’ll help you sort it out.

5. Questions

Unsure whether your situation is covered? Ask before you buy — contact support and we’ll give you a straight answer.